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Protecting the Wellbeing of Our Users ​

Date: December 18, 2025

Overview ​

Anthropic's Safeguards team has implemented comprehensive measures to ensure Claude handles sensitive conversations appropriately. The company focuses on two primary areas: managing discussions about suicide and self-harm, and reducing "sycophancy"—the tendency for AI models to tell users what they want to hear rather than what is truthful and beneficial.

Suicide and Self-Harm Safeguards ​

Model Behavior ​

Claude is trained to respond with empathy and compassion while directing users toward professional help. The company shapes behavior through:

  • System prompts: Publicly available overarching instructions that guide Claude on handling sensitive conversations with care
  • Reinforcement learning: Training Claude to provide appropriate responses by rewarding correct answers based on human preference data and expert guidance

Product Interventions ​

Anthropic has introduced a suicide and self-harm classifier that detects when users might need professional support. When triggered, a banner appears directing users to resources including:

  • The 988 Lifeline (US and Canada)
  • The Samaritans Helpline (UK)
  • Life Link (Japan)
  • ThroughLine's network of 170+ countries

The company partners with the International Association for Suicide Prevention (IASP) to improve Claude's handling of suicide-related conversations.

Evaluation Results ​

Single-turn responses: On requests involving clear risk, latest models perform at high rates:

  • Claude Opus 4.5: 98.6%
  • Claude Sonnet 4.5: 98.7%
  • Claude Haiku 4.5: 99.3%
  • Claude Opus 4.1: 97.2%

Refusal rates for benign requests remain very low (0% to 0.075%).

Multi-turn conversations: Performance on longer conversations improved significantly:

  • Opus 4.5: 86%
  • Sonnet 4.5: 78%
  • Opus 4.1: 56%

Real conversation stress-testing: Using "prefilling" (continuing older conversations mid-stream):

  • Opus 4.5: 91%
  • Sonnet 4.5: 73%
  • Opus 4.1: 36%

Sycophancy Reduction ​

Sycophancy—telling users what they want to hear rather than truth—poses particular risks in conversations involving potential disconnection from reality.

Evaluation Methods ​

Automated behavioral audits: New 4.5 models score 70-85% lower than Opus 4.1 on sycophancy and user delusion encouragement.

Open-source Petri evaluation: Anthropic's 4.5 model family outperforms all other frontier models tested in November 2025.

Real conversation stress-testing: Current performance shows room for improvement:

  • Opus 4.5: 10% appropriate course-correction
  • Sonnet 4.5: 16.5%
  • Haiku 4.5: 37%

The company notes this reflects a trade-off between model warmth and sycophancy reduction.

Age Restrictions ​

Claude.ai requires users to be 18+. The platform:

  • Requires age affirmation during account setup
  • Flags conversations where users self-identify as minors for review
  • Develops classifiers to detect subtle age-related conversational signs
  • Collaborates with the Family Online Safety Institute (FOSI) on industry improvements

Looking Forward ​

Anthropic commits to transparent publication of methods and results, while collaborating with researchers and industry experts. Feedback can be submitted to usersafety@anthropic.com or via reactions within Claude.ai.

Note: This article was edited February 3, 2025, to correct Opus 4.5's stress-testing score from 70% to 91%.